AS ISO/IEC 30105.3:2017 PDF
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Information technology – IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes, Part 3: Measurement framework (MF) and organization maturity model (OMM)
Standards Australia , 05/15/2017
AS ISO/IEC 30105.3:2017 PDF
Adopts ISO/IEC30105-3:2016, which provides the overview of how an organization can use the PRM and PAM to measure their capability and maturity levels, and is intended to be used in concurrence with the other parts of ISO/IEC30105 and the assessment approach provided by ISO/IEC33002 for assessing processes.
The objective of the AS ISO/IEC 30105 series is to assess the capability of lifecycle processes performed by the IT-enabled services business process outsourcing service provider. This Standard serves as a measurement framework for processes and provides an organization maturity model for organizations providing ITES-BPO services.
This Standard is identical with, and has been reproduced from ISO/IEC 30105-3:20166, Information technology—IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes, Part 3: Measurement framework (MF) and organization maturity model (OMM).
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