AS ISO/IEC 30105.2:2017 PDF

AS ISO/IEC 30105.2:2017 PDF

Adopts ISO/IEC30105-2:2016, which serves as a process assessment model for organizations providing ITES-BPO services that conform to the requirements of ISO/IEC33004 and supports the performance assessment by providing indicators for the interpretation of the process purposes and outcomes, as defined in ISO/IEC24774, and the process attributes, as defined in ISO/IEC33020.

This Standard was prepared by the Standards Australia Committee IT-030, ICT Governance and Management.

The objective of the AS ISO/IEC 30105 series is to assess the capability of lifecycle processes performed by the IT-enabled services business process outsourcing service provider. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services.

This Standard is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented assessment process, for the ITES-BPO lifecycle processes, for risk determination or process improvement.

This Standard is identical with, and has been reproduced from ISO/IEC 30105-2:2016, Information technology—IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes, Part 2: Process assessment model (PAM).

This Standard is part of a series for the lifecycle processes requirements involved in the ITES-BPO industry.